We understand that unanticipated events happen in everyone's life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:
- 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. Cancellations must be communicated through either email to Justin@OnSiteMassageSolutions.com; or by telephone or text to 317.690.9902.
- If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". They will be charged for their "missed" appointment and future service will be denied until payment is made.
Arriving late/Last Minute Changes
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you are responsible for the "full" session originally scheduled with the therapist.
Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.
WE LOOK FORWARD TO SERVING YOU.